Not your typical car dealer, but genuinely concerned about being fair in all respects. I'd drive 200 miles to deal with them again...just like I happened to do this time! And, the service dept was thorough, found everything that was wrong, gave a FREE loaner...what else could one expect?
by Galena Mike from Galena IL | March 26, 2012
____________________________________________________________________________________________
Amazing customer service from Shannon in service, she really goes over and beyond. Very responsive, polite and knowledgeable!
____________________________________________________________________________________________
Excellent customer service from both Dan Clark and Jeff Nemcher! The whole car buying experience at Continental Audi was wonderful. I had first talked with Dan on the phone, and I knew right away before I even met Dan, he was the type of person I would want do business with. Jeff took me out on a test drive and went over every detail of the car, extremely knowledgeable! Both Dan and Jeff were helpful and a pleasure to work with. I would recommend Continental Audi and specifically Dan or Jeff as a salesman to anyone looking for a new car! Jennifer H.
jennifer ? - Mar 7, 2012
___________________________________________________________________________________________________________________
We got wonderful and individual service from Gonzalo. He was very educated and really listened to what we were looking for. My experience buying my first Audi was everything I could have wished it to be. I recommend him to anyone wanting that individual caring service when looking to buy a new car. Danielle & Paul G.
Danielle ? - Mar 3, 2012
____________________________________________________________________________________________
I purchased my 2012 S4 from Continental Audi one month ago and I coul not be more pleased with the vehicle. I decided to look at Audi since my son purhcased a used 2010 A4 and I was quite taken with his vehicle. I am a real muscle car fanatic and dearly loved my 2006 Mustang GT but once I drove the S4 I quickly decided to trade my Mustang for the excitement of the Audi S4. The S4 is an absolute rocket but is also a very refined luxury vehicle. I love the interior and the controls are ergonomically perfect. One extremely important point I must make, this is the first time of many new car buying experiences I have had where I NEVER felt any pressure from my salesman. Gonzalo Ladron de Guevara was a consumate gentleman. He ensured that all my questions were answered and genuinely cared about the purchase I was making. Of course, I did go to another Audi dealership (love to bargain for the best deal) and came very close to purchasing from the other dealership but I felt because of Gonzalo's wonderful service I had to give him a chance to beat the other guys price. He did just that and the entire purchase experience at Continental was fast, painless and truly enjoyable. When I am ready for my next new vehicle Audi will be on the top of my list and Gonzalo will be the sales person I look for! I truly want to thank Gonzalo for making this an excellent experience.
ch1bmcm1 on 3/1/12
___________________________________________________________________________________________________________________
Working with Doug Wiersema primarily and Scott Cramer was just amazing. Professional, knowledgeable, and GREAT follow-up... rating them a "5" is not enough! Ironically I am in the automotive business, so I notice everything and I was pleasantly surprised that they both exceeded my expectations which does not happen often! Keep up the great work! Highly recommend this dealership!!!
wegierski 2/29/2012
___________________________________________________________________________________________________________________
You won't be disappointed with Continental Audi!!! Dan Clark
is outstanding!!! It is evident that he is very passionate about Audis and is
delight to work with. As a novice in cars, it was a bit intimidating for me to
shop for a vehicle. Dan was very patient and knowledgeable. As a result, I am
confident that I have recived a great value for my purchase. I have a great
deal of trust in Dan - which says a lot in today's business environment. I love
my Audi and have been thrilled with the experience from Continental Audi.
lisavydra 1/7/2012
___________________________________________________________________________________________________________________
Reason for Visit: Sales (New)
I recommend this dealer: Yes Employee(s) Dealt With: Dan Clark
Outstanding sales experience - buying a great car should be fun. This is my second purchase from Dan Clark - and both the cars and the buying experience was terrific!
Highly recommend - Jeff C
Moosecon 12/28/2011 6:10:14 PM (posted on Dealer Rater)
___________________________________________________________________________________________________________________
This is the first time I bought an Audi, Jeff Nemcher was great!!!!!!!!! Had a great time trying to decide if I wanted to take the car home the day I test drove it. Jeff made everything seem so easy and his customer service was amazing. I recommend this location and Jeff as the guy that can help you make this transition smooth... I am loving my convertible and so do my family and friends
Liked: Value, Service
noemi ? - Dec 26, 2011 (posted on Google)
___________________________________________________________________________________________________________________
Jeff and Dan did a great job Continental. Don't miss the fun on the test track. Educational and just a whole lot of fun.
Liked: Value, Service
Mac Daddy - Dec 18, 2011 (posted on Google)
___________________________________________________________________________________________________________________
Reason for Visit: Service
Employee(s) Dealt With: Dan Clark
My Review of Continental Audi of Naperville:
As always, the service and attention to detail was great. Our salesman, Dan Clark, from whom I've purchased 2 cars, always gets personally involved with any issue I may have, and makes sure everything is attended to in a timely and professional manor. The service people kept me informed of their progress and made sure I was never inconvenienced. Audi makes a great car but, it's the people at Continental Audi, and especially Dan Clark, that make the difference and keep me a loyal customer.
trotwood 12/17/2011 4:02:50 PM (posted on Dealer Rater)
___________________________________________________________________________________________________________________
This is the second time I have purchased a car with Audi. Not only do I love their cars, but their staff is outstanding. They greet you as soon as you come in and are beyond helpful. The salesmen I worked with, Doug Wiersema, was excellent! He was very inviting and communicated on both a business and personal level. I was at another dealership prior to stopping into Audi and the difference in experience was uncanny. I felt more welcomed at Audi and I could not connect with the sales rep. from the previous dealership. Audi knows how to take care of their customers and I know this won't be my last car I purchase with them!
Lauren 12/12/2011 (posted on Yahoo)
___________________________________________________________________________________________________________________
I live about 260 miles away from the dealership and emailed on a Porsche Boxster they had advertised on AutoTrader. Rob emailed me right back and answered all my questions about the cars condition and was very detailed. He was very easy to work with. I flew up to Chicago and Rob met me at the airport and drove me to the dealership. Great price, car and service!!!! Thanks Rob.
Jay M. IL - Nov 30, 2011
___________________________________________________________________________________________________________________
Another trip to Continental Audi and another smooth transaction. Dan Clark and the team at Continental Audi never cease to amaze me. No haggling, no funny business with the numbers, and always willing to go the extra mile. I was in the market for a replacement vehicle. I had been shopping around at numerous dealerships who had the car I wanted in stock. Numerous trips to dealers who would not negotiate, smelled and were filthy left me disappointed. I called Dan and asked if he could find me a car. Mind you I was not looking for an Audi, but Dan said he was confident he could find me a car. A few hours later he called me and told me he found my car!! This was not the exact model I had been looking for, it was even better. We sat down to "negotiate" and there was no pressure. I was given a fair amount for my trade, not low-balled like at other dealers. I can't say enough about my experiences at Continental Audi. I do not see myself buying a car anywhere else than Continental Audi nor with anyone other than Dan Clark.
Liked: Value, Service
BADSBRD - Nov 29, 2011
___________________________________________________________________________________________________________________
Just wanted to thank Jeff, Justin, and the rest of the gang at Continental for ALWAYS making our car buying experience SO completely DELIGHTFUL. There isn't another dealer in the world that treats their customers better. It's obvious that customer satisfaction is the top priority, and I can't imagine ever buying a car anywhere else. Also, the Service Department is unequaled. It's nice to feel like a friend every time you walk in, even if it's just for a car wash!
Liked: Service, Value
Kath - Nov 21, 2011
___________________________________________________________________________________________________________________
This was the first car that I had ever purchased on my own and I was extremely nervous. But Jeff Garvey and Brian Bertuccioli made the experience very comfortable for me. When you walk into the dealership it can be a bit intimidating with all the extremely amazing cars sitting on the show room floor. But being greeted by a friendly and helpful smile is a nice surprise. The service shop was spotless and the folks there were great. They had a great selection of cars and were very knowledgeable about their products. I was offered a test drive right away which made me aware that the dealers were there to help me find what I like, not what they wanted to sell. Jeff and the team made my experience very easy and even fun! I LOVE my A4 and I look forward to years of loyalty to this great company. Thanks again folks at Continental Audi. You guys are awesome!
Sam - Oct 27, 2011 (posted on Google)
___________________________________________________________________________________________________________________
All I can say about the Service Department at Continental Audi in Naperville is "Outstanding"! I have just recently purchased my second A4 from this dealership and I would never take my car anywhere else to be serviced but Continental Audi in Naperville. Under the leadership of Dan Graebner this service team gets the job done! They put you and your vehicle first and insure all items and issues are addressed in a timely and efficient manner. I would highly recommend an Audi and specifically Continental Audi in Naperville to anybody as you know you are in good hands once the purchase is complete. Once again thanks to Dan and his team for such excellent service when it comes to taking care of the customer and their car. Job well done!
by John (posted on Yahoo) 10/25/2011
___________________________________________________________________________________________________________________
Hi Joel,
I wanted to let you know what a great employee you have in Robyn.
Every time I bring my car in she's always pleasant and moves with a sense of urgency. Below was my most recent experience.
I had paid my bill and was waiting for my car to be pulled around. I was waiting for a little bit and Robyn noticed. She said my car should have been up by now. Instead of making a call to see where one of your porters were, she grabbed the car keys herself and took care of it. She ran outside, didn't walk, and had the car pulled out quickly, ready to go. All with a smile and a pleasant, positive attitude.
It's the little details like this, that get's a dealer like you noticed. You have such a nice dealership, obviously built upon the people you surround yourself with. Thanks for having people like Robyn that always make your service department a positive experience.
Best wishes for a nice holiday season.
Regards, Bernie
I wanted to send this note of thanks to Justin, Doug and Eric at Continental Audi for a recent experience I had with them in resolving an issue with my daughter's A4. Gentlemen I want you to know that I recognize that you went beyond what you may have been obligated in delivering customer service. Not only have you confirmed my trust in Continental Audi but you have helped pick up my spirits and give me hope for the future. I am always encouraged when someone displays credibility in business or in everyday life. It is a rare occurrence these days. My hope is that this will become the norm not the exception for every business and person as we move forward to meet the challenges of the future. As someone whose business is driven with Customer Service as our number 1 priority I have an added appreciation of the effort it takes. I want you to know that your efforts will keep Continental Audi my preferred dealership and I look forward to adding a third to the two we currently own.
by RJ - Oct 13, 2011 (posted on Google)
__________________________________________________________________________________________________________
I bought an A7 from Continental and was pleased with the experience. Bill Manrot was responsive and flexible. A quality experience from a winning team.
by thaeuser on 10/4/11 (posted on Edmunds)
___________________________________________________________________________________________________________
Continental Audi in Naperville continues to make purchasing a car a pleasure. I just leased my 4th Audi from Continental and my sales rep Bill Manrot made it was the best experience yet. The professionalism of the staff in sales and service has always been top notch. It's easy to be a return customer when you know that loyalty is appreciated by the business. It is defintitley appreciated by the team at Continental.
by tsarge1 on 9/12/11 (posted on Edmunds)
___________________________________________________________________________________________________________
Best transaction experience ever. Post sale inquiries and requests were treated as though I was still in pre-sale mode. Awesome. I highly recommend Continental Audi of Naperville, and Jeff Garvey and Eric Matway in particular.
by bruceh2 on 9/17/11 (posted on Edmunds)
___________________________________________________________________________________________________________
This was my first time ever buying a car and it was a great experience. Jeff Garvey, my salesman was a down-to-earth human being that made me feel comfortable and didn't give me the typical "car salesman" vibe that I have heard about in the movies and through my family and friends. When I get a new car, hopefully years down the road, I want to go back to Jeff because it was a one of a kind experience and I was treated with respect and I am truly proud I gave Continental Audi my business.
by Tony Tone 9/19/2011 (posted on Yahoo)
___________________________________________________________________________________________________________
I just purchased an Audi A4, it was the first vehicle I have ever bought in the US. Audi has a program for professionals working temporarily in this country and even though I was assured by other places that I was not going to be able to lease a car due to my very limited credit History, Gonzalo with the help of the Sales Manager Jason, not only made this happen but they also made it so easy. It made me wonder if the other places even tried. The important part is that I am currently driving the best car I have ever had and it makes me look and feel good. Thank you to every body at Continental Audi, especially Gonzalo.
by Lynne1204 9/27/2011 (postedon Dealer Rater)
___________________________________________________________________________________________________________
I purchased my S5 from Continental Audi, I was extremely impressed with Doug Wiersema and the test track. That is a winning combination! Thanks Doug
by vlj4 on 9/25/11
___________________________________________________________________________________________________________
I was heading out of town on Labor Day weekend and was on a tight timeframe with a child. I found a nail in my tire and couldn't afford to break down on a highway. I always count on the Audi dealership for service and was not disappointed this time either. They took me in right away and told me what my options would be depending on the location of the nail. They come over to me 2 times to give me a status update as they worked on the car. The dealership was very clean and had plenty of wonderful snacks and drinks if hungry. I had an opportunity to get my car washed also. My service tech went over the repair and had all fluids filled. I was happily on my way in about 40 minutes from a very busy service area. I will always trust my service to Continental Audi in Naperville.
by Kathymmort 9/16/2011 (posted on Dealer Rater)
___________________________________________________________________________________________________________
Continental Audi has an incredible service department! I have been taking my cars there for about 5 years now for a couple reasons. First, the customer service is amazing. Shannon Patt and Keith Lindgren are always easy going and well informed. Second, they always seem to go above and beyond to make getting your car fixed as easy a process as possible. Third the techs know there stuff. Mike Pucher does fantastic work as a technician! He seems to diagnose everything correctly the first time, which makes me extremely confident in taking my business to continental. Highly recommended! Great Job Continental!
by Ben - Sep 16, 2011 (posted on Google)
___________________________________________________________________________________________________________
My name is Kirk and my fiance Katie are new to the Continental Audi family... we just got a 2012 Q5. Your dealership is great!
I wouldn't feel right if I didn't let you know about the unbelievable customer service we received from Dan Clark... this was not a short process by any means... I reached out to every Audi dealership within a 75 mile radius. Dan was the only person who had enough integrity and honesty to go through the Q5 numbers with me... we must have exchanged emails and talked on the phone for a couple of months before we came in to the office... Dan also went out of his way to work with Katie and I since we are also getting married and bought a house all within a short time... Dan is the reason why, as our family continues to grow we'll come back and hopefully get the Q7... unless there is a way you can get me in the R8 :-)
Thank you very much for everything and we're happy to be part of the Continental family.
by Kirk 08/05/2011
Thank you for making the car purchase an easy and quick transaction. That's exactly how I like to do business, no back and forth garbage. I look forward to a long business relationship and will certainly help out with any referrals I can send you. Your staff was professional and knowledgeable.
by Michael 7/26/2011
_______________________________________________________________________________________________
Bill Manrot did a fantastic job getting the deal done on my new S5 Cabriolet. When I told him I was ready to get out of my RS6 and what I was after he let me know he had a car coming in that I would like. He was 100% right. He got the trade in number I needed on my car and a fast easy process to get the deal done. Best car buying experience I have had. This is my 5th Audi and I intend to go back to Continental for future purchases and service.
I have taken all of my cars there for service and it is always a pleasurable experience. Robyn and Keith do a great job. I drive from downtown out to Naperville as they really are one of the few dealers in the area I trust with my cars. I have tried them all in the last 15 years
by 2M (Posted at Citysearch)
_______________________________________________________________________________________________
The service department and the sales people did a great job identifying this issue properly and get the update directly from AUDI. Especially Shannon in service and Dan in sales took great care of this.
by romes5 on 5/27/11
______________________________________________________________________________________________
I have to commend Contiental Audi service department and specifically Shannon Patt of her excellent customer service as well as the service manager Dan. I am the owner of a 2010 S4 STASIS. I love the car and the only issue I have had is the brakes squeaking (in the shop 3 times with this issue). Shannon and techs have done all they can to handle this issue but it is a problem that Audi International needs to resolve as it occurs on most other Audi vehicles.
I contacted the Audi 800 number and told them of my issue and that the service department did everything they could barring replacing the brakes. Audi national approved replacement of the pads and Contintental did this quickly and efficiently and so far all has been fine. I hope this resolves the issue but still think it is a design flaw. Other than this the service has been great and I really enjoy the professionalism that Shannon and all at Continental show me.
by Jay D. 05/17/2011 (posted on Yahoo local)
_______________________________________________________________________________________________
Leased an A7. 4th car in 6 years there. Long time very happy customer. Jeff , Jason and Darrell were great to work with.
by gjsctc on 5/26/11
___________________________________________________________________________________________________________
Fantastic! 5 Star Service! I am very impressed with the efficiency and professionalism of the Service Department at Continental Audi of Naperville. Thank you Keith, Shannon, & Dan for making my Service experience a pleasant one.
by Terry C. 05/12/2011
_______________________________________________________________________________________________
2nd car from Continental Audi -- and Second from Jeff Garvey (posted on Edmunds)
After spending lots of time reading reviews on Edmunds and watching the Continental site for a car I was after (a certified 2009 A6 3.0T) I pinged Jeff who sold us our last Audi. As always, Jeff was prompt in responding. Best of all I can negotiate with him cleanly. No funny business. He worked with me to get the number with which i was happy -- and has a great personal style which I like. Finally, this is a repeat purchase from Continental Audi. This dealer group has class. My wife always gets a car wash if she's driving past, the service people are top notch, and when we had an accident they gave us a loaner for most of the service period. I'd highly recommend Continental. And if you need a good salesman, talk to Jeff.
by robrisany on 5/2/11
I'm pretty sure most people don' t enjoy the car buying process....but as a woman, its even more daunting. I purposefully walked through dealership lots on Sundays so I could make up my mind without being bothered by pushy salesman. Then I searched the internet for a salesman/dealership that had good customer reviews. I don't have the time or patience to pick a dealership randomly and then sit through mind numbing negotiations so the internet was extremely helpful. And finally, I found Dan Clark at Continental Audi in Naperville, IL. I wasn't completely sold on the Audi SUV but since Dan, the dealership and the service department all had fantastic reviews I had to check it out. I live in the City of Chicago so Naperville is a loooong way to drive for anything. But I'm so glad I did! Dan Clark was the perfect salesperson for me. He was knowledgeable, genuine and easily guided me through the options and vehicle pricing. We had to negotiate a few things (you always do when making a purchase this big) but Dan was professional and even made things fun. And when he had to go and check on a few things, the other salesman treated me well too. What a crazy place! Seriously, it was the best car buying experience I've ever had. And I loooove my Audi Q5. I even look forward to seeing Dan when I take it in for regular check ups. When have you ever wanted to see your salesman again? :)
W. Robson ? - May 1, 2011 (posted on Google Local)
___________________________________________________________________________________________________________
Great Experience
I am a young, new, proud owner of A 2011 Audi R8 V10. Throughout this whole process Bill Manrot has been an exceptional salesperson, and now, friend to me. I went and spoke to a few dealers before who wouldn't give me the time of day or take me seriously, being so young. Bill understood the situation and helped and fought for me through the 1.5 years it took to get the purchase of the vehicle done. I thank him for that. I ended up buying two cars within one year, brand new, Q5 and R8. Let this be a lesson to some salespeople, as I was one before, never pre-judge a customer. You may not know who he is or what he is capable of. Bill did not, instead, he was a big help and apart of the biggest moment in my life. Naperville Audi IS my dealer, and I expect to buy more cars from them in the future. If I Don't buy them first ; ) Lol. Scott the new finance manager also rocks! He took care of me and gave me rates better than promised. Thank you guys!
by Sunny in Bolingbrook, IL 4/7/2011
My husband bought his A 4 from this dealership four years ago and had a great experience. I wanted a dealership closer to home with EXCELLENT ratings. I caved and we bought a Q5 a week ago today from Naperville Audi. The guys were professional, personable and made me glad I took the long ride.
by Guest89144 Apr 6, 2011
I recommend Continental Audi and my sales/Audi specialist Dan Clark unreservedly. I have bought 3 cars from them and have referred a friend as well. Professional, friendly, they stand behind their products and the service department is top notch.
I live in Chicago, 40 miles door-to-door from Continental, and will drive out there even for a simple oil change. That's how much I appreciate and trust Dan and the service department.
I wouldn't even consider buying an Audi from anywhere else; they've got a customer for life.
by coldgot2b 04/03/2011
Reason for Visit: Sales (Used)
I recommend this dealer: Yes Employee(s) Dealt With: Dan Clark My Review of Continental Audi of Naperville:
Just bought my third Audi from Continental, an '08 CPO A6, and as always it was a great experience thanks to Dan Clark.
Dan is simply the best. He is always available to answer questions and help you in any way he can. (Even on his day off!) Jason (used car mgr.), Scott (finance), Robin (service) are all top notch, good honest people.
I had been looking for a car for well over a month and had found very appealing cars at other dealerships via web search. I waited, however, until Dan and Continental had a car that I wanted. Why? Because when you find a dealership, and a Audi specialist/salesman that you can fully trust, you hang on to that relationship. Not to sound cynical, but the words dealership and trustworthy are rarely used in the same sentence. Continental Audi breaks that mold.
Thanks again Continental, and especially you Dan! You have a customer for life
by Rivan 4/3/2011
Continental Audi gets a full 5 stars from me. I purchased an Audi from them three years ago and have been highly satified. I believe that taking care of the customer is deeply seated in the culture at Continental Audi. I've even met their general manager Eric Matway and it is obvious that their committment to the customer starts at the top. I recommend this fantastic dealership and their teriffic Audi's to everyone.
Thank you Continental for such a great customer experience and your ongoing outstanding service.
by Martin 03/29/2011
Just wanted to say if anyone has the opportunity to do the Audi R8 Driving Experience; Do It!!! Just got back from Sonoma and had an absolute blast. Do not look at the cost because at the end of the day you will want to sign up for day two. My sales associate at Continental Audi Doug Wiersema pointed this out when I purchased our 2010 A6. That too was an awesome experience! As an incentive it might be a nice gesture to send an employee to Audi's Driving Experience; after all I would not have known about this if it were not for Doug. Thanks.
Wayne, Audi Enthusiast - 3/22/2011
Reason for Visit: Sales (New) I recommend this dealer: Yes
Employee(s) Dealt With: Gonzalo
My Review of Continental Audi of Naperville:
Gonzalo the salesman we worked with was very knowledgeable & went out of his way to check out options for us. He also speaks fluent Spanish which was wonderful as my father, who is from Spain was with us & is now also considering purchasing an Audi when his current lease is up! The dealership was very nice and Gonzalo was very pleasant to work with. Will absolutely recommend Continental Audi in Naperville & Gonzalo to family & friends!
becki0826 3/13/2011
I purchased an Audi A3 from Continental Audi, site unseen since I am located out of state. I worked with Dan Clark who was extremely professional from start to finish. The car exceeded my expectations and the price was better then at any dealer in my state. Although I am not near Continental Audi I would definitely consider doing business again in the future. A+
by Mike - 3/5/2011
Just leased my second Audi A4 from Continental Audi. Great service and William Calderon worked with me to get a lease rate very close to my old one. Thanks.
by sturuss - 3/6/ 2011
Knowledgeable, service orientated and a really nice guy, that is how I would explain Brian Berucciioli. Brian is someone that you look forward to doing business with. My husband and I purchased our 2010 Audi S5 from Continental Audi of Naperville. Brian was the one that approached us in the Audi parking lot and he just had this energy about him.
This was our first Audi and Brian new the answers to all of our questions, and we had plenty. My husband and I can be well, let's just say, "Discerning" However, Brian really listened to us and he really got a sense of what was important to us, he made us feel comfortable and in good hands. Brian is the man to see when your shopping for your next vehicle. I know we will again. One thing was for sure we were not going to leave without that incredibly sexy, Audi S5 that he showed us.
by Sziblis 1/25/2011
In November 2010 I went in to Continental Audi to buy a TT Coupe. Audi Brand Specialist Gonzalo Ladron de Guevara is one of the best sales reps I've ever worked with at any dealership. I felt I received a great deal and great service from him and wouldn't hesitate to recommend him to anyone in the market for an Audi, especially a used one. He had respect for my trade-in and that went a long way with me.
Sincerely, Frank F.
by FMFURIO 1/21/2011
Stopped by Continental a few weeks ago at the recommendation of a friend. I worked with Gonzalo. Gonzalo was very friendly and provided me with a great sales experience. I purchased a 2008 Audi A6, pre-certified. After owning my car for 2 weeks, I am very happy with my purchase. I would definitely go back to this dealer when I upgrade to an A8!
by jpuentes18 1/21/2011
Came to this dealership after a poor experience at another Audi dealer and will only come back to William. Him and Justin, the used car manager, were great I had a wonderful experience thanks to them both. I look forward to continuing dealing with them for any future purchases I want to make.
by Jgold 1/20/2011
Wow! I do not usually like dealing with all the hassle of buying a car. Continental Audi of Naperville and internet salesman Brian Bertuccioli made this very easy. Quick response time and attention to every detail. No surprises! Loving my Audi Q7. We bought from out of state after searching for the right vehicle. My only wish is that they were my local dealer!
by Marybane 1/19/2011
This was my first purchase at this dealership and I will be back for many more purchases. I have recommended a lot of family and friends to go to this dealership if they plan on purchasing a car. .my sales lady was Toni Wesley. She was so friendly and such great help. She made the process of buying a car a lot easier and more comfortable. I was very happy with the price, and everything I needed to be right about the car. And all other questions and concerns I had Toni took care right away. After leaving the dealership I never had doubts about my purchase. And 3 weeks later I still get a call back from my sales women asking "how am I enjoying my car?" Now that is great costumer service when they keep in contact with you even after you have left the dealership. I will be back in the near future for other car purchases and will recommend this dealership and salesperson Toni Wesley to anyone I hear wanting to purchase a car.
by ctinkerbell28 1/19/2011
This was my second purchase from Continental Audi, and I will keep coming back. This is a great dealership to work with, service is great, sales team is great. They make buying a car easy and straightforward. Price negotiations were fast and we quickly found a price both sides were happy with. No games, no drama, great communication, and they really made this all work out seamlessly. This was the first time I had worked with Toni Wesley, my salesperson, and she really did a great job from initial greeting and test drive through to keeping in touch with me by email until I came back to finalize the sale. Very thorough, very helpful, and continues to be in contact with me after the sale to ensure that things are going well with the purchase. I have a habit of trading cars every two years or so... I will be back to visit Continental Audi and Toni Wesley.
by Vgort 1/19/2011
I bought a Q7 from Doug about 2-3 months ago and am extremely happy with my purchase. I had a simple light bulb go out and called to get it looked at...it was smooth and I felt as if I were their only customer! I look forward to buying my next Audi from Doug at Continental Audi!
by Julie 01/19/2011
First of all excellent staff ! I dealt with Mr William Calderon because I heard he's the man, which I know now for sure, he is the man when it comes to buying my new Audi! The best part of the buying process was the test drive which I will not go into detail but you will enjoy the experience when you come in. Continental Audi was my first Audi Dealer that I came to and left with a new car so there is no need to go anywhere else.
by Cvex 1/16/2011
I recently bought a vehicle from Continental Audi in Napervillle, and worked with Bill Manrot. Being from the city, there were a few other Audi dealers that were closer in terms of distance, but the team over at Continental won me over. As I mentioned, I worked with Bill Manrot who was not only extremely knowledgeable about Audi cars, but cars in general. Always professional and very helpful. Best part was that he didn't sit there and tell me that the Audi I was interested in "was the best car in the world" or anything to that nature. Instead he was courteous enough to outline the pros and cons of the car, and help me realize whether the car was a fit for my needs or not. In the end, it was this level of professionalism and insightful nature that made me want to proceed buying the car from them. Definitely a great experience and I would recommend Bill and the Continental Audi dealership to anyone who is seriously interested in buying either a new or used Audi automobile.
by Himanshu 01/11/2011
I just purchased a 335i BMW Coupe from here and truly had a pleasant experience. The salesperson, Jeff Garvey, was there the whole way giving me a good deal while selling me a car that I was very comfortable purchasing from them. They have a great atmosphere and feel trustworthy. I am very happy with my decision to shop at Continental Audi of Naperville.
by Dhimitri 01/08/201
After much research, I had decided to buy a used Audi but there was nothing of interest here in Kansas City. While in Chicago, my brother-in-law convinced me to try Continental Audi. To my surprise, the very first car I saw there was a 2011 A5 Convertible....my dream car. Although I thought this car was out of my league, I was convinced to just "talk" to a salesman about it. With genuine interest in my questions, Brian Bertuccioli provided not only complete answers, but a sincere effort to find a way for me to buy my A5. I never felt uneasy or pressured. Brian and his sales team worked with me in fair and honest ways to make my dream come true. I drove my Teak Brown A5 Convertible home to KC where I have received many, many compliments on it. I tell people it's worth going to Naperville to check out Continental Audi.
by Kansas City Audi Girl 12/09/2010
We had a great experience at Continental Audi of Naperville. Toni Wesley was our sales person. She was outstanding and was nothing like the typical car salesman. She wasn't pushy at all and was very helpful throughout the process. She even called a week later to make sure we were happy with everything. The service was exceptional and the price we paid was better than other dealers in the area. I would definitely go back and would recommend this dealership.
by eric.dabears 11/30/2010
Great experience. Very friendly salesperson (Toni). We scheduled an appointment the day before a holiday and Toni was waiting for us when we arrived the next business morning. The dealership allowed us to test drive four different cars in a single visit and even let us take one to lunch while we made our decision. Toni also endured the cold weather (the indoor showroom is being remodeled) as we tried to find the right car. When we came back from lunch the dealership gave us a very competitive price on a new car and book value for our trade-in. Toni and the service/finance staff even stayed an hour past closing to make sure we could take our new car home the same day. Everyone at Continental went the extra step to give us the best experience possible (no pressure) and worked very hard to earn (and keep) our business. It was well worth the 25-mile drive from downtown. We look forward to a equally positive service relationship.
by chicagobuyera6 on 11/26/10
Toni did a great job in meeting my needs for test drives and pricing. She even came in on her day off to help finalize a sale. I would definitely work with Toni again on my next purchase.
My overall perception of the dealership was positive. Even though the main building was under construction and all conversations happened in converted trailers, it was still a good experience.
by Jclose 11/2/2010
This past October 19, starting our vacation, driving south on the interstate very early in the morning in my superbly maintained 1994 Audi 90CS, the engine warning light came on and prompted me to carefully drive the twenty or so miles to your Audi dealership. I met with your Mr Keith Lindgren, explaining the circumstances. His response was immediate, businesslike, highly professional and showing a high level of genuine personal concern. A technician diagnosed the problem as a sensor for the coolant temperature gauge and made immediate temporary repairs, advising that that part should soon be fully replaced. We just returned from our trip and no further problems were encountered during the 1200 miles of driving. Mr Lindgren's involvement and attitude could simply not have been more supportive and effective and I thought to bring this to your attention. In the meantime I have, with pleasure, completed the Audi survey which I found in my mail upon my return.
by William T. in Evanston, IL- October 25, 2010
This dealership is AWESOME!!! The customer service is among the best around, the cars are ALL gorgeous and the prices are very fair. This dealership was so good I made a 5 hour drive from St. Louis just to visit after reading some very compelling reviews! Everyone from the sales team to the sales manager astounded me with v.i.p. treatment. Even though I bought a car off of the bargain lot, I felt like I was being treated like someone who just purchased a new 60k Audi. THE BOTTOM LINE IS.... If you want a great car for a great price, a sales team that will exceed your expectations & some of the best customer service around... CONTINENTAL AUDI CAN'T BE BEAT!
by Brian G. in Bridgeton, MO- September 07, 2010
Continental Audi Of Naperville has one of the best Service Departments I have ever seen. They listen to your needs and take care of everything. They understand what it is like to be in the customer's shoes. Dan Graebner ( Service Manager) has a great team. The whole department is fantastic. Top Notch!
by Terry C. in Batavia, IL- September 07, 2010
I was an Audi owner for probably 15 years. Then decided on a change of pace & leased a BMW 528. What a mistake. I was stuck with it for 3 years. But my Audi sales guy Dan Clark was very understanding & patient. I remember him saying, "I'll see you in three years." He was right. Just took delivery of a 2011 A5 2.0T. It ROCKS. Dan knows I'm impatient, so he got me through the process quickly - no pressure. AND he figured out a way to get me out of my BMW lease a month early. So I'm happy and recommend Dan. He knows his stuff.
by Dan W. in West Chicago, IL - September 09, 2010
I just purchased my 4th Audi from Continental Audi to go with my 5 Hondas purchased prior at Continental Honda in Countryside. This is an extremely well managed dealership with courteous, helpful, non-pushy staff. My sales experience was as I have come to expect -- excellent. My sales person has always been Dan Clark who is a family-oriented person that fits well into this family run dealership. They also just put in place a car pick up program for service calls making it super-easy for me to have my new Audi service performed at their dealership.
In addition to giving me a great price and financing package on my new a4, they paid me top dollar on my trade in (a 2007 A6). I have always felt that my business was truly appreciated and I HIGHLY RECOMMEND this dealership and broader family of dealerships including other manufacturers...GREAT JOB!
by Stuart H. in Willowbrook, IL - September 16, 2010
This is the second time I have worked with William on a car purchase/lease and both times were great experiences. He is knowledgeable and is on top of everything. He makes the process run smoothly and takes the time to explain every aspect of the deal and answer all of your questions. He is a true professional but he also makes you feel as if he is on your team. He even came in on his day off to make sure that I was taken care of. This is going above and beyond & makes me want to work with him in the future.
Keith C
We recently purchased a Q5 from Doug. He did all the work, searching the internet to find the perfect Q5, with all the bells and whistles we required in addition to the right color and interior. When it came in, it was PERFECT - exactly as he had promised. Doug came to our home, picked me up (with the new vehicle), and brought me back to the dealership to finalize the paperwork. This is the second auto we have purchased from Doug, and he is honest, professional, courteous, and makes the task of purchasing a new vehicle an actual pleasure!
By sal.c - May 18, 2010
I recently purchased an Audi Q5 from Continental Audi and was floored by my experience. After reviewing different options online, it was my first day out to search for my new car and Continental Audi was my first stop. I was not completely sure I wanted an Audi and my intent was to visit other dealerships in the area and look at other options as well. However, after my experience at Audi and simply loving the car, I decided to end my search there. My sales person was very knowledgeable and addressed all of my questions and concerns about the car. At the time I picked up my car, he went over all of the nuances to the car and explained everything to me in detail. I then met the service team and learned about their operation and was pleased with their attention to detail and their dedication to accommodate the customer. I do not live in close proximity to Continental Audi, and after this experience certainly would never go anywhere else to purchase or service my car, and they offered to have someone drive to me and provide me with a loaner then take my car in for servicing! They also have a fantastic parts department who assured me the parts they use are certified Audi parts and never cut corners when servicing the car. They do their best to assess the situation and give appropriate timing to service the car, all the while keeping the customer updated with status reports. I am in the service industry myself and to have this kind of dedication from an auto dealer is unheard of and I am very pleased to do business with Continental Audi.
Danielle O.
William Calderon and the whole crew at Audi of Naperville provide the best service of any dealership in Illinois. My sales experience is always painless and the service on my automobiles is always top notch. I would highly recommend William Calderon and the dealership in general to anyone looking to purchase a new or used Audi.
Demetri P.
I have many years of experience with dealers. I dealt with Continental many years ago and it was the best experience I had as far as customer friendly after the purchase. I decided to go back with another purchase with Continental and trust me, it means a lot that they go out their way even after you purchase the car. I will always look for Continental group even if ITS NOT EVEN IN MY REGION. William Calderon, Thanks for your straight forward professionalism and closing the deal within 30 minutes!!
Juan M.
WOW! How else can I describe the enjoyment of my new S4. It is a truly remarkable car. It makes the decision to drive it or the Porsche a real tossup.
Also, I need to include a short compliment about your employee Viktor. He is wonderful! Often salesmen have just one thing in mind - sell the car. Viktor goes beyond that. He is a real Car Guy. You are lucky to have him He understands the difference between buying transportation and buying an extension of how a customer feels about "HIS CAR."
Thank you again for providing satisfaction for Mary Jane and me when it comes to our cars. Good luck this season with your new race car. We hope to see you at the track
G.L. (Western Springs, IL)
Extremely attentive and efficient would describe the overall experience I had at Continental Audi. William Calderon made and continues to make my purchase of a TT a smart transaction. He is always spot on with his information and his follow through. He put the meaning of client back into the car business.
Buying a TTS from Continental Audi of Naperville was the best car buying experience I've ever had. I look forward to buying another car from this dealership when the time comes to do so. I also highly recommend this dealer to anyone looking for an Audi. Everyone there does their best to make the customer happy, whether it's buying a car or just getting a car already purchased washed. This dealership matches the quality of the Audis they sell.
Victor is very friendly and easy to work with. He went out of his way to answer any questions we had. We were very impressed with the follow up service and the valuable information he provided. We bought a Q7 TDI diesel and Victor did an excellent job. He even presented us with a diesel nozzle adapter when we told him we were driving from Chicago to New York. It came in use a couple of times in Ohio and we are very thankful to him for that.
The service staff at Continental are best in class. Ryan Billets (service mgr) and Mike Pucker (Audi Tech)are incredibly knowledgeable and professional. They performed several upgrades to my new S5 including STaSIS challenge edition pkg including ecu, brakes, suspension, exhaust, swaybar, etc. They will take care of your car as if it was there own. Viktor Hadjiev (Audi Sales)does an incredible job of also making sure even your service visits are world class. You leave the dealership confident of the work completed, and actually look forward to the next visit. I have several Audi's and after my experience with the Continental staff, I will not go anywhere else.
Recently bought a 2010 Q7 S from Dan Clark at Continental in Naperville. I could not have been more pleased with Dan, the dealership and my new vehicle. They were professional, courteous, and extremely helpful with making sure that I was well versed on all of the gadgets on the vehicle. Called Dan to set up my first service and he scheduled it immediately for the time I chose and the service department had me in and out in under 1 hour. I have already recommended Continental to a number of my friends.?
(R.B. in Naperville, IL)
I bought my Audi from Dan Clark at Continental Audi of Naperville last spring. I received notice of recall in the mail for my A4 from Continental Audi, early this year. The letter told me some basic information in regards to the recall and warned me to keep my eyes open for another letter that would then have me call for service in order to correct the issue. The letter arrived, promptly as promised. I called the day I received the letter in order to arrange an appointment. When I called I was offered the opportunity to have a loaner car delivered to me (as I do live quite a distance away from the dealership). Although, I did decline. The letter said the recall could be fixed in two hours time, so I figured I could deliver the car to them, this time. The day of my appointment arrived and unfortunately I had to cancel (due to my schedule). I called with not much advanced notice and they were completely understanding. They rescheduled immediately, no questions asked. I was able to keep the next appointment, however I did need a loaner car and forgot to make arrangement prior to my arrival. Once again, complete understanding from the service staff, a loaner car was made available to me right then and there, no questions asked. Delivering on their promises, service was complete in two hours time. The service staff had called my cell phone to let me that my car was ready, but told me no hurry on returning the loaner car. I discovered later that they had also emailed me that my car was done, too, which is very convenient. Service was friendly and quick. Recall was fixed and I got the opportunity to test drive a new A4 as my loaner car. I have no complaints as to this service appointment or any other service I have received here. I would definitely recommend Continental Audi of Naperville.
(C.M. in Lansing,IL)
There is no doubt that Audi is building some of the finest automobiles in the industry today. It is also true that the competition has never been stronger. With every luxury auto manufacturer fighting for market share, the dealership has never played a more crucial role. I look at Continental as the "Finishing Touch" and a major reason for my decision to purchase an Audi. Through the leadership of GM Eric Matway, I am confident that the Continental Team will go the extra mile today and for years to come. I could not be more satisfied and highly recommend Continental Audi to everyone I know.
I have been purchasing Audi cars for the past 7 years at Continental Audi. This is my 4th purchase. I recently bought a new Q5 from Dan Clark. He honestly goes above and beyond to provide consistent, timely service long after the sale is completed. The service dept. (Robin in particular) and all of the service clerks are very knowledgeable, courteous, and always helpful. Always willing to provide a loaner and Dan Clark even helps with picking up my car and providing a loaner when I don't have time to drop it off. This dealership is top notch!
I have leased my second consecutive Audi at Continental, and I am very happy with both the new A4 and the entire sales experience. Dan is extremely knowledgeable about the product line, "worked" with me on pricing, and is committed to continuing service post-purchase. I am confident I'll see him again in the future.
I have to commend Contiental Audi service department and specifically Shannon Patt of her excellent customer service as well as the service manager Dan. I am the owner of a 2010 S4 STASIS. I love the car and the only issue I have had is the brakes squeaking (in the shop 3 times with this issue). Shannon and techs have done all they can to handle this issue but it is a problem that Audi International needs to resolve as it occurs on most other Audi vehicles.
I contacted the Audi 800 number and told them of my issue and that the service department did everything they could barring replacing the brakes. Audi national approved replacement of the pads and Contintental did this quickly and efficiently and so far all has been fine. I hope this resolves the issue but still think it is a design flaw. Other than this the service has been great and I really enjoy the professionalism that Shannon and all at Continental show me.
by Jay D. 05/17/2011 (posted on Yahoo local)
_______________________________________________________________________________________________
Leased an A7. 4th car in 6 years there. Long time very happy customer. Jeff , Jason and Darrell were great to work with.
by gjsctc on 5/26/11
___________________________________________________________________________________________________________
Fantastic! 5 Star Service! I am very impressed with the efficiency and professionalism of the Service Department at Continental Audi of Naperville. Thank you Keith, Shannon, & Dan for making my Service experience a pleasant one.
by Terry C. 05/12/2011
_______________________________________________________________________________________________
2nd car from Continental Audi -- and Second from Jeff Garvey (posted on Edmunds)
After spending lots of time reading reviews on Edmunds and watching the Continental site for a car I was after (a certified 2009 A6 3.0T) I pinged Jeff who sold us our last Audi. As always, Jeff was prompt in responding. Best of all I can negotiate with him cleanly. No funny business. He worked with me to get the number with which i was happy -- and has a great personal style which I like. Finally, this is a repeat purchase from Continental Audi. This dealer group has class. My wife always gets a car wash if she's driving past, the service people are top notch, and when we had an accident they gave us a loaner for most of the service period. I'd highly recommend Continental. And if you need a good salesman, talk to Jeff.
by robrisany on 5/2/11
I'm pretty sure most people don' t enjoy the car buying process....but as a woman, its even more daunting. I purposefully walked through dealership lots on Sundays so I could make up my mind without being bothered by pushy salesman. Then I searched the internet for a salesman/dealership that had good customer reviews. I don't have the time or patience to pick a dealership randomly and then sit through mind numbing negotiations so the internet was extremely helpful. And finally, I found Dan Clark at Continental Audi in Naperville, IL. I wasn't completely sold on the Audi SUV but since Dan, the dealership and the service department all had fantastic reviews I had to check it out. I live in the City of Chicago so Naperville is a loooong way to drive for anything. But I'm so glad I did! Dan Clark was the perfect salesperson for me. He was knowledgeable, genuine and easily guided me through the options and vehicle pricing. We had to negotiate a few things (you always do when making a purchase this big) but Dan was professional and even made things fun. And when he had to go and check on a few things, the other salesman treated me well too. What a crazy place! Seriously, it was the best car buying experience I've ever had. And I loooove my Audi Q5. I even look forward to seeing Dan when I take it in for regular check ups. When have you ever wanted to see your salesman again? :)
W. Robson ? - May 1, 2011 (posted on Google Local)
___________________________________________________________________________________________________________
Great Experience
I am a young, new, proud owner of A 2011 Audi R8 V10. Throughout this whole process Bill Manrot has been an exceptional salesperson, and now, friend to me. I went and spoke to a few dealers before who wouldn't give me the time of day or take me seriously, being so young. Bill understood the situation and helped and fought for me through the 1.5 years it took to get the purchase of the vehicle done. I thank him for that. I ended up buying two cars within one year, brand new, Q5 and R8. Let this be a lesson to some salespeople, as I was one before, never pre-judge a customer. You may not know who he is or what he is capable of. Bill did not, instead, he was a big help and apart of the biggest moment in my life. Naperville Audi IS my dealer, and I expect to buy more cars from them in the future. If I Don't buy them first ; ) Lol. Scott the new finance manager also rocks! He took care of me and gave me rates better than promised. Thank you guys!
by Sunny in Bolingbrook, IL 4/7/2011
My husband bought his A 4 from this dealership four years ago and had a great experience. I wanted a dealership closer to home with EXCELLENT ratings. I caved and we bought a Q5 a week ago today from Naperville Audi. The guys were professional, personable and made me glad I took the long ride.
by Guest89144 Apr 6, 2011
I recommend Continental Audi and my sales/Audi specialist Dan Clark unreservedly. I have bought 3 cars from them and have referred a friend as well. Professional, friendly, they stand behind their products and the service department is top notch.
I live in Chicago, 40 miles door-to-door from Continental, and will drive out there even for a simple oil change. That's how much I appreciate and trust Dan and the service department.
I wouldn't even consider buying an Audi from anywhere else; they've got a customer for life.
by coldgot2b 04/03/2011
Reason for Visit: Sales (Used)
I recommend this dealer: Yes Employee(s) Dealt With: Dan Clark My Review of Continental Audi of Naperville:
Just bought my third Audi from Continental, an '08 CPO A6, and as always it was a great experience thanks to Dan Clark.
Dan is simply the best. He is always available to answer questions and help you in any way he can. (Even on his day off!) Jason (used car mgr.), Scott (finance), Robin (service) are all top notch, good honest people.
I had been looking for a car for well over a month and had found very appealing cars at other dealerships via web search. I waited, however, until Dan and Continental had a car that I wanted. Why? Because when you find a dealership, and a Audi specialist/salesman that you can fully trust, you hang on to that relationship. Not to sound cynical, but the words dealership and trustworthy are rarely used in the same sentence. Continental Audi breaks that mold.
Thanks again Continental, and especially you Dan! You have a customer for life
by Rivan 4/3/2011
Continental Audi gets a full 5 stars from me. I purchased an Audi from them three years ago and have been highly satified. I believe that taking care of the customer is deeply seated in the culture at Continental Audi. I've even met their general manager Eric Matway and it is obvious that their committment to the customer starts at the top. I recommend this fantastic dealership and their teriffic Audi's to everyone.
Thank you Continental for such a great customer experience and your ongoing outstanding service.
by Martin 03/29/2011
Just wanted to say if anyone has the opportunity to do the Audi R8 Driving Experience; Do It!!! Just got back from Sonoma and had an absolute blast. Do not look at the cost because at the end of the day you will want to sign up for day two. My sales associate at Continental Audi Doug Wiersema pointed this out when I purchased our 2010 A6. That too was an awesome experience! As an incentive it might be a nice gesture to send an employee to Audi's Driving Experience; after all I would not have known about this if it were not for Doug. Thanks.
Wayne, Audi Enthusiast - 3/22/2011
Reason for Visit: Sales (New) I recommend this dealer: Yes
Employee(s) Dealt With: Gonzalo
My Review of Continental Audi of Naperville:
Gonzalo the salesman we worked with was very knowledgeable & went out of his way to check out options for us. He also speaks fluent Spanish which was wonderful as my father, who is from Spain was with us & is now also considering purchasing an Audi when his current lease is up! The dealership was very nice and Gonzalo was very pleasant to work with. Will absolutely recommend Continental Audi in Naperville & Gonzalo to family & friends!
becki0826 3/13/2011
I purchased an Audi A3 from Continental Audi, site unseen since I am located out of state. I worked with Dan Clark who was extremely professional from start to finish. The car exceeded my expectations and the price was better then at any dealer in my state. Although I am not near Continental Audi I would definitely consider doing business again in the future. A+
by Mike - 3/5/2011
Just leased my second Audi A4 from Continental Audi. Great service and William Calderon worked with me to get a lease rate very close to my old one. Thanks.
by sturuss - 3/6/ 2011
Knowledgeable, service orientated and a really nice guy, that is how I would explain Brian Berucciioli. Brian is someone that you look forward to doing business with. My husband and I purchased our 2010 Audi S5 from Continental Audi of Naperville. Brian was the one that approached us in the Audi parking lot and he just had this energy about him.
This was our first Audi and Brian new the answers to all of our questions, and we had plenty. My husband and I can be well, let's just say, "Discerning" However, Brian really listened to us and he really got a sense of what was important to us, he made us feel comfortable and in good hands. Brian is the man to see when your shopping for your next vehicle. I know we will again. One thing was for sure we were not going to leave without that incredibly sexy, Audi S5 that he showed us.
by Sziblis 1/25/2011
In November 2010 I went in to Continental Audi to buy a TT Coupe. Audi Brand Specialist Gonzalo Ladron de Guevara is one of the best sales reps I've ever worked with at any dealership. I felt I received a great deal and great service from him and wouldn't hesitate to recommend him to anyone in the market for an Audi, especially a used one. He had respect for my trade-in and that went a long way with me.
Sincerely, Frank F.
by FMFURIO 1/21/2011
Stopped by Continental a few weeks ago at the recommendation of a friend. I worked with Gonzalo. Gonzalo was very friendly and provided me with a great sales experience. I purchased a 2008 Audi A6, pre-certified. After owning my car for 2 weeks, I am very happy with my purchase. I would definitely go back to this dealer when I upgrade to an A8!
by jpuentes18 1/21/2011
Came to this dealership after a poor experience at another Audi dealer and will only come back to William. Him and Justin, the used car manager, were great I had a wonderful experience thanks to them both. I look forward to continuing dealing with them for any future purchases I want to make.
by Jgold 1/20/2011
Wow! I do not usually like dealing with all the hassle of buying a car. Continental Audi of Naperville and internet salesman Brian Bertuccioli made this very easy. Quick response time and attention to every detail. No surprises! Loving my Audi Q7. We bought from out of state after searching for the right vehicle. My only wish is that they were my local dealer!
by Marybane 1/19/2011
This was my first purchase at this dealership and I will be back for many more purchases. I have recommended a lot of family and friends to go to this dealership if they plan on purchasing a car. .my sales lady was Toni Wesley. She was so friendly and such great help. She made the process of buying a car a lot easier and more comfortable. I was very happy with the price, and everything I needed to be right about the car. And all other questions and concerns I had Toni took care right away. After leaving the dealership I never had doubts about my purchase. And 3 weeks later I still get a call back from my sales women asking "how am I enjoying my car?" Now that is great costumer service when they keep in contact with you even after you have left the dealership. I will be back in the near future for other car purchases and will recommend this dealership and salesperson Toni Wesley to anyone I hear wanting to purchase a car.
by ctinkerbell28 1/19/2011
This was my second purchase from Continental Audi, and I will keep coming back. This is a great dealership to work with, service is great, sales team is great. They make buying a car easy and straightforward. Price negotiations were fast and we quickly found a price both sides were happy with. No games, no drama, great communication, and they really made this all work out seamlessly. This was the first time I had worked with Toni Wesley, my salesperson, and she really did a great job from initial greeting and test drive through to keeping in touch with me by email until I came back to finalize the sale. Very thorough, very helpful, and continues to be in contact with me after the sale to ensure that things are going well with the purchase. I have a habit of trading cars every two years or so... I will be back to visit Continental Audi and Toni Wesley.
by Vgort 1/19/2011
I bought a Q7 from Doug about 2-3 months ago and am extremely happy with my purchase. I had a simple light bulb go out and called to get it looked at...it was smooth and I felt as if I were their only customer! I look forward to buying my next Audi from Doug at Continental Audi!
by Julie 01/19/2011
First of all excellent staff ! I dealt with Mr William Calderon because I heard he's the man, which I know now for sure, he is the man when it comes to buying my new Audi! The best part of the buying process was the test drive which I will not go into detail but you will enjoy the experience when you come in. Continental Audi was my first Audi Dealer that I came to and left with a new car so there is no need to go anywhere else.
by Cvex 1/16/2011
I recently bought a vehicle from Continental Audi in Napervillle, and worked with Bill Manrot. Being from the city, there were a few other Audi dealers that were closer in terms of distance, but the team over at Continental won me over. As I mentioned, I worked with Bill Manrot who was not only extremely knowledgeable about Audi cars, but cars in general. Always professional and very helpful. Best part was that he didn't sit there and tell me that the Audi I was interested in "was the best car in the world" or anything to that nature. Instead he was courteous enough to outline the pros and cons of the car, and help me realize whether the car was a fit for my needs or not. In the end, it was this level of professionalism and insightful nature that made me want to proceed buying the car from them. Definitely a great experience and I would recommend Bill and the Continental Audi dealership to anyone who is seriously interested in buying either a new or used Audi automobile.
by Himanshu 01/11/2011
I just purchased a 335i BMW Coupe from here and truly had a pleasant experience. The salesperson, Jeff Garvey, was there the whole way giving me a good deal while selling me a car that I was very comfortable purchasing from them. They have a great atmosphere and feel trustworthy. I am very happy with my decision to shop at Continental Audi of Naperville.
by Dhimitri 01/08/201
After much research, I had decided to buy a used Audi but there was nothing of interest here in Kansas City. While in Chicago, my brother-in-law convinced me to try Continental Audi. To my surprise, the very first car I saw there was a 2011 A5 Convertible....my dream car. Although I thought this car was out of my league, I was convinced to just "talk" to a salesman about it. With genuine interest in my questions, Brian Bertuccioli provided not only complete answers, but a sincere effort to find a way for me to buy my A5. I never felt uneasy or pressured. Brian and his sales team worked with me in fair and honest ways to make my dream come true. I drove my Teak Brown A5 Convertible home to KC where I have received many, many compliments on it. I tell people it's worth going to Naperville to check out Continental Audi.
by Kansas City Audi Girl 12/09/2010
We had a great experience at Continental Audi of Naperville. Toni Wesley was our sales person. She was outstanding and was nothing like the typical car salesman. She wasn't pushy at all and was very helpful throughout the process. She even called a week later to make sure we were happy with everything. The service was exceptional and the price we paid was better than other dealers in the area. I would definitely go back and would recommend this dealership.
by eric.dabears 11/30/2010
Great experience. Very friendly salesperson (Toni). We scheduled an appointment the day before a holiday and Toni was waiting for us when we arrived the next business morning. The dealership allowed us to test drive four different cars in a single visit and even let us take one to lunch while we made our decision. Toni also endured the cold weather (the indoor showroom is being remodeled) as we tried to find the right car. When we came back from lunch the dealership gave us a very competitive price on a new car and book value for our trade-in. Toni and the service/finance staff even stayed an hour past closing to make sure we could take our new car home the same day. Everyone at Continental went the extra step to give us the best experience possible (no pressure) and worked very hard to earn (and keep) our business. It was well worth the 25-mile drive from downtown. We look forward to a equally positive service relationship.
by chicagobuyera6 on 11/26/10
Toni did a great job in meeting my needs for test drives and pricing. She even came in on her day off to help finalize a sale. I would definitely work with Toni again on my next purchase.
My overall perception of the dealership was positive. Even though the main building was under construction and all conversations happened in converted trailers, it was still a good experience.
by Jclose 11/2/2010
This past October 19, starting our vacation, driving south on the interstate very early in the morning in my superbly maintained 1994 Audi 90CS, the engine warning light came on and prompted me to carefully drive the twenty or so miles to your Audi dealership. I met with your Mr Keith Lindgren, explaining the circumstances. His response was immediate, businesslike, highly professional and showing a high level of genuine personal concern. A technician diagnosed the problem as a sensor for the coolant temperature gauge and made immediate temporary repairs, advising that that part should soon be fully replaced. We just returned from our trip and no further problems were encountered during the 1200 miles of driving. Mr Lindgren's involvement and attitude could simply not have been more supportive and effective and I thought to bring this to your attention. In the meantime I have, with pleasure, completed the Audi survey which I found in my mail upon my return.
by William T. in Evanston, IL- October 25, 2010
This dealership is AWESOME!!! The customer service is among the best around, the cars are ALL gorgeous and the prices are very fair. This dealership was so good I made a 5 hour drive from St. Louis just to visit after reading some very compelling reviews! Everyone from the sales team to the sales manager astounded me with v.i.p. treatment. Even though I bought a car off of the bargain lot, I felt like I was being treated like someone who just purchased a new 60k Audi. THE BOTTOM LINE IS.... If you want a great car for a great price, a sales team that will exceed your expectations & some of the best customer service around... CONTINENTAL AUDI CAN'T BE BEAT!
by Brian G. in Bridgeton, MO- September 07, 2010
Continental Audi Of Naperville has one of the best Service Departments I have ever seen. They listen to your needs and take care of everything. They understand what it is like to be in the customer's shoes. Dan Graebner ( Service Manager) has a great team. The whole department is fantastic. Top Notch!
by Terry C. in Batavia, IL- September 07, 2010
I was an Audi owner for probably 15 years. Then decided on a change of pace & leased a BMW 528. What a mistake. I was stuck with it for 3 years. But my Audi sales guy Dan Clark was very understanding & patient. I remember him saying, "I'll see you in three years." He was right. Just took delivery of a 2011 A5 2.0T. It ROCKS. Dan knows I'm impatient, so he got me through the process quickly - no pressure. AND he figured out a way to get me out of my BMW lease a month early. So I'm happy and recommend Dan. He knows his stuff.
by Dan W. in West Chicago, IL - September 09, 2010
I just purchased my 4th Audi from Continental Audi to go with my 5 Hondas purchased prior at Continental Honda in Countryside. This is an extremely well managed dealership with courteous, helpful, non-pushy staff. My sales experience was as I have come to expect -- excellent. My sales person has always been Dan Clark who is a family-oriented person that fits well into this family run dealership. They also just put in place a car pick up program for service calls making it super-easy for me to have my new Audi service performed at their dealership.
In addition to giving me a great price and financing package on my new a4, they paid me top dollar on my trade in (a 2007 A6). I have always felt that my business was truly appreciated and I HIGHLY RECOMMEND this dealership and broader family of dealerships including other manufacturers...GREAT JOB!
by Stuart H. in Willowbrook, IL - September 16, 2010
This is the second time I have worked with William on a car purchase/lease and both times were great experiences. He is knowledgeable and is on top of everything. He makes the process run smoothly and takes the time to explain every aspect of the deal and answer all of your questions. He is a true professional but he also makes you feel as if he is on your team. He even came in on his day off to make sure that I was taken care of. This is going above and beyond & makes me want to work with him in the future.
Keith C
Great salesman, MR Gonzalo was very friendly and professional.
Pete28 7/20/2010
We recently purchased a Q5 from Doug. He did all the work, searching the internet to find the perfect Q5, with all the bells and whistles we required in addition to the right color and interior. When it came in, it was PERFECT - exactly as he had promised. Doug came to our home, picked me up (with the new vehicle), and brought me back to the dealership to finalize the paperwork. This is the second auto we have purchased from Doug, and he is honest, professional, courteous, and makes the task of purchasing a new vehicle an actual pleasure!
By beth - Aug 5, 2010
I have purchased two Audi's from Continental and having moved to Charlotte, I only wish that I could have bought another from these guys before I moved. The dealership as a whole should be commended for its professionalism, courtesy and overall commitment to the customer. Add to that, the Audi is the best car on the market. Going to Continental Audi is actually an enjoyable experience and you don't feel pressured to buy. Brilliant...When in..say hi to Jeff Garvey for me.
Roger C - Jul 1, 2010
Bought many cars over the years but never an Audi and never from a kinder professional than Dan. Not sure which was better the car (A5) or the experience with Dan. I did look at other places at the same car but the process at Continental was pain free and enjoyable. Dan makes car shopping fun, the way it should be. I would recommend, Audi, Continental Auto Group and Dan Clark to anyone tired of the "old style", game playing car shopping experiences we all have talked about with our friends. These folks at Continental are awesome
By sal.c - May 18, 2010
I recently purchased an Audi Q5 from Continental Audi and was floored by my experience. After reviewing different options online, it was my first day out to search for my new car and Continental Audi was my first stop. I was not completely sure I wanted an Audi and my intent was to visit other dealerships in the area and look at other options as well. However, after my experience at Audi and simply loving the car, I decided to end my search there. My sales person was very knowledgeable and addressed all of my questions and concerns about the car. At the time I picked up my car, he went over all of the nuances to the car and explained everything to me in detail. I then met the service team and learned about their operation and was pleased with their attention to detail and their dedication to accommodate the customer. I do not live in close proximity to Continental Audi, and after this experience certainly would never go anywhere else to purchase or service my car, and they offered to have someone drive to me and provide me with a loaner then take my car in for servicing! They also have a fantastic parts department who assured me the parts they use are certified Audi parts and never cut corners when servicing the car. They do their best to assess the situation and give appropriate timing to service the car, all the while keeping the customer updated with status reports. I am in the service industry myself and to have this kind of dedication from an auto dealer is unheard of and I am very pleased to do business with Continental Audi.
Danielle O.
William Calderon and the whole crew at Audi of Naperville provide the best service of any dealership in Illinois. My sales experience is always painless and the service on my automobiles is always top notch. I would highly recommend William Calderon and the dealership in general to anyone looking to purchase a new or used Audi.
Demetri P.
I have many years of experience with dealers. I dealt with Continental many years ago and it was the best experience I had as far as customer friendly after the purchase. I decided to go back with another purchase with Continental and trust me, it means a lot that they go out their way even after you purchase the car. I will always look for Continental group even if ITS NOT EVEN IN MY REGION. William Calderon, Thanks for your straight forward professionalism and closing the deal within 30 minutes!!
Juan M.
WOW! How else can I describe the enjoyment of my new S4. It is a truly remarkable car. It makes the decision to drive it or the Porsche a real tossup.
Also, I need to include a short compliment about your employee Viktor. He is wonderful! Often salesmen have just one thing in mind - sell the car. Viktor goes beyond that. He is a real Car Guy. You are lucky to have him He understands the difference between buying transportation and buying an extension of how a customer feels about "HIS CAR."
Thank you again for providing satisfaction for Mary Jane and me when it comes to our cars. Good luck this season with your new race car. We hope to see you at the track
G.L. (Western Springs, IL)
Extremely attentive and efficient would describe the overall experience I had at Continental Audi. William Calderon made and continues to make my purchase of a TT a smart transaction. He is always spot on with his information and his follow through. He put the meaning of client back into the car business.
Buying a TTS from Continental Audi of Naperville was the best car buying experience I've ever had. I look forward to buying another car from this dealership when the time comes to do so. I also highly recommend this dealer to anyone looking for an Audi. Everyone there does their best to make the customer happy, whether it's buying a car or just getting a car already purchased washed. This dealership matches the quality of the Audis they sell.
Victor is very friendly and easy to work with. He went out of his way to answer any questions we had. We were very impressed with the follow up service and the valuable information he provided. We bought a Q7 TDI diesel and Victor did an excellent job. He even presented us with a diesel nozzle adapter when we told him we were driving from Chicago to New York. It came in use a couple of times in Ohio and we are very thankful to him for that.
The service staff at Continental are best in class. Ryan Billets (service mgr) and Mike Pucker (Audi Tech)are incredibly knowledgeable and professional. They performed several upgrades to my new S5 including STaSIS challenge edition pkg including ecu, brakes, suspension, exhaust, swaybar, etc. They will take care of your car as if it was there own. Viktor Hadjiev (Audi Sales)does an incredible job of also making sure even your service visits are world class. You leave the dealership confident of the work completed, and actually look forward to the next visit. I have several Audi's and after my experience with the Continental staff, I will not go anywhere else.
Recently bought a 2010 Q7 S from Dan Clark at Continental in Naperville. I could not have been more pleased with Dan, the dealership and my new vehicle. They were professional, courteous, and extremely helpful with making sure that I was well versed on all of the gadgets on the vehicle. Called Dan to set up my first service and he scheduled it immediately for the time I chose and the service department had me in and out in under 1 hour. I have already recommended Continental to a number of my friends.?
(R.B. in Naperville, IL)
I bought my Audi from Dan Clark at Continental Audi of Naperville last spring. I received notice of recall in the mail for my A4 from Continental Audi, early this year. The letter told me some basic information in regards to the recall and warned me to keep my eyes open for another letter that would then have me call for service in order to correct the issue. The letter arrived, promptly as promised. I called the day I received the letter in order to arrange an appointment. When I called I was offered the opportunity to have a loaner car delivered to me (as I do live quite a distance away from the dealership). Although, I did decline. The letter said the recall could be fixed in two hours time, so I figured I could deliver the car to them, this time. The day of my appointment arrived and unfortunately I had to cancel (due to my schedule). I called with not much advanced notice and they were completely understanding. They rescheduled immediately, no questions asked. I was able to keep the next appointment, however I did need a loaner car and forgot to make arrangement prior to my arrival. Once again, complete understanding from the service staff, a loaner car was made available to me right then and there, no questions asked. Delivering on their promises, service was complete in two hours time. The service staff had called my cell phone to let me that my car was ready, but told me no hurry on returning the loaner car. I discovered later that they had also emailed me that my car was done, too, which is very convenient. Service was friendly and quick. Recall was fixed and I got the opportunity to test drive a new A4 as my loaner car. I have no complaints as to this service appointment or any other service I have received here. I would definitely recommend Continental Audi of Naperville.
(C.M. in Lansing,IL)
There is no doubt that Audi is building some of the finest automobiles in the industry today. It is also true that the competition has never been stronger. With every luxury auto manufacturer fighting for market share, the dealership has never played a more crucial role. I look at Continental as the "Finishing Touch" and a major reason for my decision to purchase an Audi. Through the leadership of GM Eric Matway, I am confident that the Continental Team will go the extra mile today and for years to come. I could not be more satisfied and highly recommend Continental Audi to everyone I know.
I have been purchasing Audi cars for the past 7 years at Continental Audi. This is my 4th purchase. I recently bought a new Q5 from Dan Clark. He honestly goes above and beyond to provide consistent, timely service long after the sale is completed. The service dept. (Robin in particular) and all of the service clerks are very knowledgeable, courteous, and always helpful. Always willing to provide a loaner and Dan Clark even helps with picking up my car and providing a loaner when I don't have time to drop it off. This dealership is top notch!
I have leased my second consecutive Audi at Continental, and I am very happy with both the new A4 and the entire sales experience. Dan is extremely knowledgeable about the product line, "worked" with me on pricing, and is committed to continuing service post-purchase. I am confident I'll see him again in the future.
"Joel, I would like to share with you the experience that I have had with your total personnel at Audi Naperville. As the Director of Sales for a multicultural company that sells to forty countries I am one who really appreciates great service. I have leased three Audi A4 autos from your dealership in Naperville. The experience has always been great. My salesperson Victor Hadjiev has assisted in each lease as well as Larry Durnil who has closed each sale. Jason Lechowicz, Keith Lindgren, Larry Durnil and of course Victor Hadjiev need to be commended for the way they represent your company. I thought that you might have wanted to hear from a real customer who also understands the sales and service industry. I have grown to expect excellence from your company, keep up the good work." Sincerely, NW (Avalon Industries)
"Joel, I just wanted to drop you a quick note with regards to what I experienced during my recent purchase of an Audi A4 from Continental. From the time your staff and dealership was recommended to me by my coworker to the time I drove away, it was by far the best experience in purchasing a vehicle I had in many years.
Bill Manrot did an excellent job in providing me with vehicle information and an overview of the Audi family of cars and programs. Brian Bertucuioli made sure that the transition of purchase went smoothly and with out a hitch while Bill was off. And finally, I felt very comfortable and informed doing business with Jason Lechowicz who took the time to explain things in detail and most importantly had no surprises.
I thought you'd appreciate a little timely feedback on your staffs performance, and please let them know that I truly appreciated their efforts to make sure my experience at your dealership was overall the best that it could be."
Regards. - PD (Elk Grove Village)
"We would like to applaud Continental Audi of Naperville for the most excellent sales performance that we have ever experienced. Despite the competition of business, coupled with the decline of our economy, we were greeted with courtesy, diplomacy, and a hearty smile from your Salesperson Mr. Daniel Clark.
The other salespersons in the office area were very cordial as well. We also enjoyed and appreciated the coffee bar!
Mr. Clark was extremely resourceful and knowledgeable while assisting us in our pursuit for a vehicle. He was attentive to the needs we had for a vehicle as well as cost. We were most impressed that he was not forceful or impatient.
Mr. Clark reflects stellar salesmanship. His commitment and dedication to customer satisfaction was evident in his relationship with us. We were happy to leave there with the purchase of an Audi A4."
Sincerely, C.B. (Naperville)
"Eric...I want to compliment you on the "complete" impact of your dealership. It began with the cleanliness of your facility, and escalated with the professionalism of your staff. Everyone I met within your facility was professional and extremely attentive. I received a lot of information and was not pushed, but guided to the decision that was right for me. I want to thank you, Viktor, and Larry for making my vehicle purchase experience with Continental Audi of Naperville the best car buying experience I've ever had. I will recommend Continental Audi of Naperville, as well as you and your team to everyone I can."
M.R. (Plainfield)
"I also wanted to drop you a note and say that my experiences with Jason and Dan Clark have been great. As you well know not many people actually enjoy the process of buying a car and Jason set the deal up great and Dan has been following through ever since. Recently I needed a few things to be fixed on my car and I have to say Jason & Dan really made sure there was little impact on me and just wanted to make sure everything was taking care of without me having to get involved. That is very important to me as I am all over the place with work and family and when someone steps up to the plate like that it means a lot. You have two strong team members in Jason & Dan and I just wanted to pass my thanks along to you."
J.C. (Western Springs)
"(Continental's) professionalism, knowledge base, and genuineness far exceeded our expectations"
J.G. (Naperville)
"I am one of your newest customers and want to let you know what an excellent experience I had with Dan Clark of your Naperville dealership. Dan went out of his way to facilitate a long distance transaction. Because of Dan's superior service, I drove 16 hours to purchase one of your cars. No it wasn't the V10 R8, just a 2007 A4 Avant (point being that I didn't have to drive 16 hours to buy a used A4). I've been in business for a long time and know that the only sustainable, competitive advantage an organization has is the quality and commitment of its people. You have a quality individual in Dan."
C.H. (Olathe, KS)
"I wanted to take the time to let you know that William is one of the finest auto sales professionals that I have ever met. Most I have had to deal with in life are not professionals; William is. William is incredibly knowledgeable about the product - it is quite impressive. He handles customers very professionally and graciously (an adjective one rarely uses in this instance) and makes the entire experience as enjoyable as possible. He is really an asset to Continental and represents the company well. I have purchased two A6's through William and while the current contemplated A4 purchase just won't work for me at this time, I thought you might like some feedback."
J.C. (Romeoville)
"Yesterday a headlight blew out in my 2002 A-6. I made a phone call and let your service department know that I was on my way, and that I would be there by 6:00 to have the headlight replaced. Simple stuff, but I knew that someone would be inconvenienced by a few minutes to take care of my needs.
Shannon answered the phone and indicated that there would be no problem. When I arrived, Robin gave me the attention I needed. The guy at the parts department fixed me up with the appropriate lamp. Joe Green and Keith (I'm sorry I don't remember his last name) jumped on getting the bulb replaced. The young lady at the cashier's desk cashed me out and I was on my way home in about 20 minutes.
This is a small example of what I experience every time I visit your service department, no matter how small or large the issue might be. If I ever have to wait for the car, William Calderon comes over and says hello, asks about my family and spends a few of his valuable minutes with me. I always receive a smile and warm greeting from all of your sales people and managers, even though my wife and I bought both of our Audis through William.
I have read reviews of other dealerships in the Chicago area, and wanted to let you know that my wife, Vicki and I really appreciate your staff. William sold us the cars we have, and he will probably sell us another one when the time comes. He's a great guy and the cars are wonderful pieces of engineering. The thing that keeps me coming back, though, is the service and treatment that my wife and I receive when we come in there. Keep it up?.your operation in Naperville is a gem."
J.H. (Downers Grove)
"Just wanted to let you know again how wonderful your Continental family is!
My Audi TT was just in for servicing, and Shannon really went out of her way to take care of my car, and to make certain it was repaired satisfactorily. She is courteous, thorough, and genuinely caring about her customers' needs. I am happy to be on the road again, confident that the TT is in great shape. It is truly a pleasure to do business with Continental Audi.
We now have autos from 3 of your dealers -- each staffed with the best from sales to service!"
L.V. (Naperville)
I would like to provide both you [Mark] and Jeff with the highest complement and offer my number or email address for any purchaser that may have hesitation with an online purchase from Continental Audi. Everything from the test drive to signing the paperwork was excellent. With my experience, I would say Continental Audi will move thru these tough times in good shape because of people like Mark and Jeff."
G.H. (Missouri eBay transaction)
"Within a couple of days I had my car back in tip top shape ... Robyn and John accomplished this in the face of what must have been tremendous demands from customers during a period of very difficult weather when I'm sure the phones were ringing off the hook as the intense cold made things go wrong with cars ... I have gotten used to excellent service from Continental ( I have purchased 3 Audi's from you folks) but continual excellent service should not be taken for granted ... from my 30 years as a Senior Air Force Officer I know that excellent performance day in and day out is no accident ... it takes a motivated and talented team as well as top notch leadership."
G.L. (Geneva)
"I also wanted to let you know that in addition to the good customer service we have always received from you (William), when I did have an issue with your service department a year or so ago, Dan stepped up to do everything he could to make things right. I also exchanged e-mails with Mr. Weinberger at that time and he was also very accommodating. All of these are reasons why we came back to Continental Audi. I own a small business and hope that we provide the type of customer service in all aspects of our business that you all do at Continental Audi."
R.H. (Batavia)
"After recently leasing my second Audi from Continental, a 2009 A4, I felt compelled to write you. Our experience in both transactions was simply stated exceptional and outstanding! When friends or associates are talking about looking for a new vehicle I make it a point to tell them about my experience with both your Audi dealership and the Audi brand...Your sales associate Mr. John Ditch was outstanding and worked very hard to get me into this vehicle at a price that both your dealership and I could agree upon...Exceptional service, facilities, and vehicles you would think would be standard at all dealerships or at least at the upscale establishments. However having looked at vehicles for nearly 4 months prior to making our final decision to stick with Continental and the Audi brand I can say with confidence that your dealership far exceeded the other dealerships."
C.R.D. (Plainfield)
"Lastly, I want to tell you [Bill Manrot] how much I appreciate that you patiently answered all my questions over email. Every other dealership I have spoken to, regardless of the fact that I explicitly asked them to communicate with me via email me, ignored my request and instead bothered me with incessant calls to pressure me into buying their car. Even though I actually paid slightly more by buying from you I felt more secure that I bought it from a place that I might be able to trust."
J.L. (Chicago)
"John Ditch was immediately friendly, courteous and welcoming. He was very knowledgeable about the inventory at the dealership and the specs of the particular cars. He answered every question that I asked him candidly, and he even answered many questions that I had before I could ask them. Most importantly, John made me feel comfortable and at ease. When I was test driving cars, his demeanor was ideal. He did not talk so much that I could not experience the car; but he also did not just sit there silently making me feel uncomfortable or scrutinized. He provided a perfect balance of polite conversation and detailed information, without overwhelming me, or distracting me from the car. When it came time to "make the deal," John was very professional. He did not oversell, or make ridiculous statements, or say bad things about other dealerships where I was considering buying cars. Instead, he did a great job of emphasizing the positive things about the particular Audi in which I showed interest, and he was very positive about the Continental family of dealerships."
B.F. (Chicago)
"I took delivery and Dan did a great job assuring that I new everything I needed to know about the vehicle. By the way, great car! Normally that would be the end of the story but last week I got a new cell phone. I went through the owner's manual and for what ever reason just could not get my phone to pair with the car. I called Dan. Dan couldn't do enough to assure that I got it done. He set up a time for me to call him and he walked me through the process to make sure I got it working. Didn't need to, but he did. He not only did it but he went out of his way to make it easy for me."
M.H. (Naperville)
"My expectation is not that I have to be best friends with my car dealer, but if I'm going to spend 30 to 45k on anything, I do appreciate quality advice and respect. Other dealerships, maybe even ones just down the road, assume that their product will just sell itself and charge a premium for the dubious honor of owning one. After my experience with Rich Charlson, I have new respect for your industry. I have no doubt that Continental is one of the best Audi dealers in the U.S. if you promote an atmosphere that lets Rich take care of every client the way that he treated me."
J.L. (Naperville)
"I was in your Audi store today and have to say that Robyn [Service Consultant] is a Gem. She knows her trade, takes such good care of the customers and is a pleasure to work with. She was very honest in helping me breakdown and prioritize what should be done in order of priority, not cost."
H.H. (Naperville)
"I can't see how the process could have been executed with more care and consideration... By the way, my new TT is pretty terrific too"
M.S. (St. Charles)
"I'm just checking in with you to let you know that we picked up the loaner last night as planned. Both Stephanie and Greg were expecting us, the paperwork for the loaner was ready, and the loaner was also ready. We can't thank you enough for securing the loaner for us and allowing us to pick it up after the service department closed. We also appreciate that everything was ready to go when we came in."
C.W. (Gardner)
C.W. (Gardner)
"Mitch took a difficult situation and turned it into a very positive one. We are definitely satisfied Continental Audi customers"
D.H. (Naperville) "I think you've got a great dealership and even though you are an hour away, I would not hesitate to buy from Continental Audi again in the future"
J.B. (Northbrook)
"(Viktor) understands the importance of treating women with the respect they deserve in the car buying process. This is often negated. I am as the survey suggests EXTREMELY SATISFIED with my experience so far"
A.S. (St. Charles)
"As you know, I came to Continental in large part due to the great service I had received on the '01 Audi I owned previously. Your service team took great care of me and did the repairs well, on time and for very competitive prices. When it came time to trade the car, I shopped around a bit at both Audi and non-Audi dealers. While a few had slightly better prices, I was very impressed by the sales associate, Nick, and you. The deal was very fair and you stood by everything you told me during the couple of weeks I looked around before making the purchase. There was no pressure and you guys answered all my questions. Thanks for making the experience a good one - I'll be definitely be coming back for service and for my next Audi."
J.A. (Wheaton)
"Comparatively speaking, you blew away all interactions I had with BMW over the last 5 years. It was a pleasure doing business with you"
L.R. (Plainfield)
"My service issues have been handled most professionally and with a tight focus on customer satisfaction"
J.A. (LaGrange Park)
"The service I received for this simple oil change was one of the best I have ever experienced for anything. Every part of the transaction was very well done. Loaner car was same as dropped off, I-Pass in loaner car, no paperwork on loaner car, 4 minutes to check in , three people waiting at desk to help, indoor drop off of car and greeted by service guy, call when done, limited sell on added services...Nice work"
T.S. (DeKalb)
D.H. (Naperville) "I think you've got a great dealership and even though you are an hour away, I would not hesitate to buy from Continental Audi again in the future"
J.B. (Northbrook)
"(Viktor) understands the importance of treating women with the respect they deserve in the car buying process. This is often negated. I am as the survey suggests EXTREMELY SATISFIED with my experience so far"
A.S. (St. Charles)
"As you know, I came to Continental in large part due to the great service I had received on the '01 Audi I owned previously. Your service team took great care of me and did the repairs well, on time and for very competitive prices. When it came time to trade the car, I shopped around a bit at both Audi and non-Audi dealers. While a few had slightly better prices, I was very impressed by the sales associate, Nick, and you. The deal was very fair and you stood by everything you told me during the couple of weeks I looked around before making the purchase. There was no pressure and you guys answered all my questions. Thanks for making the experience a good one - I'll be definitely be coming back for service and for my next Audi."
J.A. (Wheaton)
"Comparatively speaking, you blew away all interactions I had with BMW over the last 5 years. It was a pleasure doing business with you"
L.R. (Plainfield)
"My service issues have been handled most professionally and with a tight focus on customer satisfaction"
J.A. (LaGrange Park)
"The service I received for this simple oil change was one of the best I have ever experienced for anything. Every part of the transaction was very well done. Loaner car was same as dropped off, I-Pass in loaner car, no paperwork on loaner car, 4 minutes to check in , three people waiting at desk to help, indoor drop off of car and greeted by service guy, call when done, limited sell on added services...Nice work"
T.S. (DeKalb)
"Just after I left home this morning, the "minimum oil" warning light came on in my A6. I drove straight to Continental Audi a few miles away and arrived just as Robyn Borchert did. She let me in and did everything she could to get my car in to service. As it turned out there was some additional maintenance and repair work that was needed. Robyn sorted out the coverage for the service under my extended warranty plan, got my car in to service and gave me an A4 loaner. Robyn has always been great but today, with this unscheduled service call, she really was excellent and I would like to recognize her for being a "5" in every way. Be assured that my next car also will be an Audi from your dealership."
F.S. (Warrenville)
F.S. (Warrenville)
"I just picked up my S5 on Thursday - amazing car, just as amazing salesman. Viktor was the most knowledgeable, approachable, accessible, and friendliest salesman that i've ever worked with. He made the painful wait for the S5 painless (well, almost). He was proactive about staying in touch with me. He was honest and upfront about the delays, and in the end the car arrived early and within a day of the expectations he set for me. And, he stayed past closing time to make sure that I was well informed about the car's many features. simply the best. you've got a customer for years to come."
J.A. (Naperville)
J.A. (Naperville)